Based on the discussions during the 100 Day Challenge for their members to strengthen their feedback and complaints mechanisms, Accountable Now has collected 12 crucial steps to creating a useful online feedback and complaints mechanism as the basic mechanism all organizations should have in place. The article provides a simple guide on some of Accountable Now members’ mechanisms and policies. Many of the given steps should be addressed in an organizational feedback and complaints policy. Read more here.
Source: Accountable Now